Privacy Policy

Last Updated: May 26, 2025

At Otucare, protecting customer privacy and personal information is important to us. This Privacy Policy explains how we collect, use, store, protect, and manage customer information when users visit our website, place orders, contact support, or interact with our services.

By using our website and services, you agree to the practices described in this Privacy Policy. We encourage customers to read this policy carefully to understand how their information is handled.

This Privacy Policy applies to all visitors, customers, and users who access or use our website and related services.

1. Information We Collect

We may collect personal and non-personal information when customers interact with our website, place orders, subscribe to updates, or contact our support team.

Information collected may include:

Full name
Email address
Phone number
Billing address
Shipping address
Payment-related information
Order history
Communication records
Device and browser information
IP address and website usage data

Some information is collected directly from customers, while certain technical information may be collected automatically through website technologies and analytics systems.

2. How We Use Information

Customer information is used to operate, maintain, improve, and support our services and store operations.

We may use collected information for purposes including:

Processing and fulfilling orders
Providing shipping and tracking updates
Responding to customer inquiries
Managing returns and refunds
Improving website functionality and performance
Preventing fraud and unauthorized activity
Sending service-related communications
Maintaining account and transaction records
Analyzing customer experience and website usage

We only use customer information for legitimate business and operational purposes related to our store services.

3. Payment Information

Payment transactions are processed through secure third-party payment providers. We do not directly store complete payment card information on our servers.

Customers are responsible for providing accurate billing and payment details during checkout.

Payment providers may independently collect and process payment-related information according to their own privacy and security practices.

Payment Information Type	Handling Method
Billing Information	Used for payment verification
Payment Transactions	Processed through secure providers
Payment Security	Protected through encrypted systems

4. Shipping & Order Information

Shipping and order-related information is used to process purchases, coordinate deliveries, provide tracking updates, and assist customers with order-related support.

Shipping carriers and logistics providers may receive necessary delivery information to complete transportation and delivery services.

Customers are responsible for ensuring shipping details are accurate during checkout to avoid delivery issues or delays.

5. Cookies & Website Technologies

Our website may use cookies and similar technologies to improve functionality, analyze traffic, enhance user experience, and support website performance.

Cookies are small files stored on a user’s device that help websites recognize browsing activity and preferences.

These technologies may assist with:

Remembering shopping cart contents
Improving website navigation
Analyzing website traffic and performance
Enhancing user experience
Supporting website security and fraud prevention

Customers may manage cookie preferences through their browser settings. Disabling cookies may affect certain website features or functionality.

6. Sharing of Information

We do not sell customer personal information to third parties.

However, information may be shared with trusted service providers when necessary to support business operations and customer services.

Information may be shared with:

Payment processors
Shipping carriers
Website hosting providers
Analytics and security service providers
Customer support systems

Information may also be disclosed if required to comply with applicable legal obligations, enforce our policies, protect our rights, or respond to lawful requests.

7. Data Security

We implement reasonable administrative, technical, and operational measures designed to help protect customer information against unauthorized access, misuse, disclosure, or alteration.

While we strive to maintain strong security practices, no online transmission or electronic storage system can be guaranteed completely secure.

Customers are encouraged to protect their own account credentials and devices when accessing online services.

8. Data Retention

We may retain customer information for as long as necessary to provide services, fulfill legal obligations, resolve disputes, maintain records, and support business operations.

Retention periods may vary depending on the type of information involved and operational requirements.

When information is no longer reasonably required, we may securely delete or anonymize applicable records.

9. Customer Rights & Choices

Customers may contact us regarding questions or requests related to their personal information, subject to applicable laws and operational requirements.

Depending on applicable regulations, customers may request:

Access to certain personal information
Correction of inaccurate information
Deletion requests where applicable
Updates to account information
Communication preference changes

We may require reasonable verification before processing certain privacy-related requests.

10. Third-Party Services

Our website may integrate or interact with third-party services including payment providers, analytics systems, and shipping carriers.

Third-party providers may operate under their own independent privacy practices and policies. We encourage customers to review those policies when interacting with external services.

We are not responsible for the privacy practices or content of independent third-party platforms or services.

11. Children’s Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children without appropriate authorization where required by applicable laws.

If we become aware that information has been submitted by a child in violation of applicable regulations, we may take steps to remove the information promptly.